Did you know that almost everything you do involves some form of communication? Communication is the give-and-take exchange of information; therefore, effective verbal and nonverbal skills are crucial to understanding your customers completely. In this course, you will learn how to give information effectively by speaking well and using your nonverbal signals to enhance your message. This course is designed to help you improve your communication skills when you are conveying a message, whether you assist customers face-to-face or by other means, such as by telephone.
Learning Objectives
By the end of this course, you will be able to:
- Discuss effective speaking skills to increase your customers’ understanding of the messages you send
- Describe effective nonverbal communication to enhance your messages
- Discuss techniques for asking and answering questions to enable you to find the best solution for each customer
- Describe techniques to help build strong customer relationships
